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Old 12-12-2012, 09:42 AM   #11 (permalink)
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Maybe they were meant for another customer and the orders mixed up.
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Old 12-12-2012, 10:14 AM   #12 (permalink)
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Orla, I can tell you as a small business owner who creates custom items, it would kill me to know I had made an error and a customer just stayed silent and unsatisfied and didn't give me the opportunity to fix it! Please let her know the situation, I don't even have to tell you to be polite because I can tell you will be. I would bet she'll make sure she does what it takes to make you happy. Most of us creators are that way!!
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Old 12-12-2012, 11:09 AM   #13 (permalink)
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I would definately send an email to her for sure. She can compensate you in some way for her mistake. I think letting her know is only right. Good luck.
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Old 12-12-2012, 11:17 AM   #14 (permalink)
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Four inches sounds like a lot, if it was just a little loose, I wouldn't do anything but if it was hanging and awkward looking then I would speak up
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Old 12-12-2012, 11:57 AM   #15 (permalink)
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Definitely return/exchange. It should be easy for her to alter them.


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Old 12-12-2012, 12:01 PM   #16 (permalink)
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Orla -- definitely let her know. If I make the incorrect size, I either refund or re-make.
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Old 12-12-2012, 12:02 PM   #17 (permalink)
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I would send her a nice email saying something along these lines: "I'm so sorry to bother you as I know you've been sick lately but I wanted to let you know I received my order and while the pajamas are absolutely beautiful, the chest measurements are off by about 4 inches. Could you have possibly confused my order with someone elses? It can happen to anyone. If so, would it be possible to fix this in any way?

I look forward to hearing from you."
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Old 12-12-2012, 01:06 PM   #18 (permalink)
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Thank you so much everyone for the advice

I sent a message this morning. I will let you know when I get a reply
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Old 12-12-2012, 01:11 PM   #19 (permalink)
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Quote:
Originally Posted by Maglily View Post
Maybe they were meant for another customer and the orders mixed up.
Quote:
Originally Posted by StevieB View Post
Orla, I can tell you as a small business owner who creates custom items, it would kill me to know I had made an error and a customer just stayed silent and unsatisfied and didn't give me the opportunity to fix it! Please let her know the situation, I don't even have to tell you to be polite because I can tell you will be. I would bet she'll make sure she does what it takes to make you happy. Most of us creators are that way!!
I agree with Brenda and Celeta. I've ordered many things from Etsy and the women I've dealt with are so accommodating and really care. She might have just measured off and not realized. Don't worry. I'm sure that she'll welcome your comment. Was she in the states or there?
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Old 12-12-2012, 01:19 PM   #20 (permalink)
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Quote:
Originally Posted by Snowbody View Post
I agree with Brenda and Celeta. I've ordered many things from Etsy and the women I've dealt with are so accommodating and really care. She might have just measured off and not realized. Don't worry. I'm sure that she'll welcome your comment. Was she in the states or there?
She's in the states
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