What would you do? - Page 2 - Maltese Dogs Forum : Spoiled Maltese Forums

**Maglily** · 12-12-2012, 09:42 AM

Maybe they were meant for another customer and the orders mixed up.

**StevieB** · 12-12-2012, 10:14 AM

Orla, I can tell you as a small business owner who creates custom items, it would kill me to know I had made an error and a customer just stayed silent and unsatisfied and didn't give me the opportunity to fix it! Please let her know the situation, I don't even have to tell you to be polite because I can tell you will be. I would bet she'll make sure she does what it takes to make you happy. Most of us creators are that way!!

**Zoe's Mom88** · 12-12-2012, 11:09 AM

I would definately send an email to her for sure. She can compensate you in some way for her mistake. I think letting her know is only right. Good luck.

**shellbeme** · 12-12-2012, 11:17 AM

Four inches sounds like a lot, if it was just a little loose, I wouldn't do anything but if it was hanging and awkward looking then I would speak up

**eiksaa** · 12-12-2012, 11:57 AM

Definitely return/exchange. It should be easy for her to alter them.

Sent from my iPhone using Petguide.com Free App

**Lacie's Mom** · 12-12-2012, 12:01 PM

Orla -- definitely let her know. If I make the incorrect size, I either refund or re-make.

**Bibu** · 12-12-2012, 12:02 PM

I would send her a nice email saying something along these lines: "I'm so sorry to bother you as I know you've been sick lately but I wanted to let you know I received my order and while the pajamas are absolutely beautiful, the chest measurements are off by about 4 inches. Could you have possibly confused my order with someone elses? It can happen to anyone. If so, would it be possible to fix this in any way?

I look forward to hearing from you."

**Orla** · 12-12-2012, 01:06 PM

Thank you so much everyone for the advice

I sent a message this morning. I will let you know when I get a reply

**Snowbody** · 12-12-2012, 01:11 PM

Quote:

Originally Posted by Maglily

Maybe they were meant for another customer and the orders mixed up.

Quote:

Originally Posted by StevieB

Orla, I can tell you as a small business owner who creates custom items, it would kill me to know I had made an error and a customer just stayed silent and unsatisfied and didn't give me the opportunity to fix it! Please let her know the situation, I don't even have to tell you to be polite because I can tell you will be. I would bet she'll make sure she does what it takes to make you happy. Most of us creators are that way!!

I agree with Brenda and Celeta. I've ordered many things from Etsy and the women I've dealt with are so accommodating and really care. She might have just measured off and not realized. Don't worry. I'm sure that she'll welcome your comment. Was she in the states or there?

**Orla** · 12-12-2012, 01:19 PM

Quote:

Originally Posted by Snowbody

I agree with Brenda and Celeta. I've ordered many things from Etsy and the women I've dealt with are so accommodating and really care. She might have just measured off and not realized. Don't worry. I'm sure that she'll welcome your comment. Was she in the states or there?

She's in the states

12-12-2012, 09:42 AM	#11 (permalink)
Maglily Maltese Guru Name: Brenda Dog's Name: Jodi Join Date: Feb 2009 Location: NL, Canada Posts: 8,021	Maybe they were meant for another customer and the orders mixed up. __________________

12-12-2012, 10:14 AM	#12 (permalink)
StevieB Super Moderator Name: Celeta Dog's Name: Steve (a rescue) Join Date: Feb 2012 Location: Allen, TX Posts: 1,413	Orla, I can tell you as a small business owner who creates custom items, it would kill me to know I had made an error and a customer just stayed silent and unsatisfied and didn't give me the opportunity to fix it! Please let her know the situation, I don't even have to tell you to be polite because I can tell you will be. I would bet she'll make sure she does what it takes to make you happy. Most of us creators are that way!! __________________ Celeta & Steve

12-12-2012, 11:09 AM	#13 (permalink)
Zoe's Mom88 Maltese Guru Name: Barbie Dog's Name: Zoe (Kyra my Angel in Heaven) Join Date: Apr 2011 Location: New York Posts: 4,394	I would definately send an email to her for sure. She can compensate you in some way for her mistake. I think letting her know is only right. Good luck. __________________

12-12-2012, 11:17 AM	#14 (permalink)
shellbeme Maltese Guru Name: Shelly Dog's Name: Rocky Muffin and Prince Tucker Bean Join Date: Mar 2011 Location: Iowa Posts: 1,470	Four inches sounds like a lot, if it was just a little loose, I wouldn't do anything but if it was hanging and awkward looking then I would speak up __________________ http://fluffsnstuff.blogspot.com/

12-12-2012, 11:57 AM	#15 (permalink)
eiksaa Maltese Guru Name: Aastha Dog's Name: Gustave Join Date: Jun 2012 Posts: 2,253	Definitely return/exchange. It should be easy for her to alter them. Sent from my iPhone using Petguide.com Free App __________________

12-12-2012, 12:01 PM	#16 (permalink)
Lacie's Mom Super Moderator Name: Lynn Dog's Name: Lacie, Tilly and Secret Join Date: Oct 2006 Location: Rio Rancho, New Mexico Posts: 14,301	Orla -- definitely let her know. If I make the incorrect size, I either refund or re-make. __________________ Lacie, Secret & Tilly

12-12-2012, 12:02 PM	#17 (permalink)
Bibu Maltese Guru Name: Cory Dog's Name: Bibu and Kissy Join Date: Jun 2010 Location: Grand Forks, ND Posts: 1,058	I would send her a nice email saying something along these lines: "I'm so sorry to bother you as I know you've been sick lately but I wanted to let you know I received my order and while the pajamas are absolutely beautiful, the chest measurements are off by about 4 inches. Could you have possibly confused my order with someone elses? It can happen to anyone. If so, would it be possible to fix this in any way? I look forward to hearing from you." __________________

12-12-2012, 01:06 PM	#18 (permalink)
Orla Maltese Guru Name: Orla Dog's Name: Milo, Amber & Roxy Join Date: Jul 2009 Location: Ireland Posts: 4,585	Thank you so much everyone for the advice I sent a message this morning. I will let you know when I get a reply __________________

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