What would you do? - Maltese Dogs Forum : Spoiled Maltese Forums

**Orla** · 12-12-2012, 08:01 AM

I recently bought Milo 3 pairs of custom made pajamas from a store on Etsy. I have bought vests for him from the same person before and they were great.

There was a big delay on the pajamas because the person was sick(which I didn't mind). When I received them I knew straight away that they were the wrong size. I checked back in my messages to make sure I had given his correct measurements, which I had. The neck and length measurements are fine but the chest is almost 4 inches too big for Milo

I'm not sure if I should say anything because 1. She was sick and 2. It's not a large store with orders all the time.

What do you think?

**Summergirl73** · 12-12-2012, 08:04 AM

Bummer. I would politely send her a note and let her know the situation. Let her know you'd like a refund/exchange. If she gives you any grief, you can always copy a portion of your original note showing the size requested, and a picture of your measuring tape on the garment showing that the measurements were off. I'm sure they'll be happy to fix everything for you

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**Lynzodolly** · 12-12-2012, 08:05 AM

Erm I think I would have to say I'm sure they weren't cheap and it's 3 pairs

I think I'd be sending an email pronto

a nice one of course ! X

**WeeGrace** · 12-12-2012, 08:07 AM

Oh I agree say you understand that it was a mistake considering she was ill that normally you are really happy with the things she makes but that this is just too big and milo won't be able to wear them. Hopefully she will understand so don't worry

**jodublin** · 12-12-2012, 09:04 AM

Orla i would send a email , saying the clothes were sized wrong .
I am sure your upset ,hopefully you will get a full refund .

**Leila'sMommy** · 12-12-2012, 09:07 AM

Like the others said, I would send her a nice note letting her know. I sew a lot and have found patterns are not always true to size. If she used a pattern, this could be what happened and she may appreciate you letting her know so she can alter the pattern from now on for an accurate fit and also fix the problem with your pajamas. Most people want to make their customers happy.

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**Orla** · 12-12-2012, 09:16 AM

Thank you for the advice, everyone!
I will send her a message

**Lynzodolly** · 12-12-2012, 09:37 AM

Ps milo is just sooo cute !! X

**WeeGrace** · 12-12-2012, 09:38 AM

Has she responded yet? Hope she does let us know what she said. I can't imagine her being annoyed

**bailey02** · 12-12-2012, 09:40 AM

I order from Etsy all the time. It's one person (lady) who makes the clothes and with great prices. I know that if my order was wrong for any reason she would gladly fix my order. She is the sweetest lady ever.

12-12-2012, 08:01 AM	#1 (permalink)
Orla Maltese Guru Name: Orla Dog's Name: Milo & Amber Join Date: Jul 2009 Location: Ireland Posts: 4,657	What would you do? I recently bought Milo 3 pairs of custom made pajamas from a store on Etsy. I have bought vests for him from the same person before and they were great. There was a big delay on the pajamas because the person was sick(which I didn't mind). When I received them I knew straight away that they were the wrong size. I checked back in my messages to make sure I had given his correct measurements, which I had. The neck and length measurements are fine but the chest is almost 4 inches too big for Milo I'm not sure if I should say anything because 1. She was sick and 2. It's not a large store with orders all the time. What do you think? __________________

12-12-2012, 08:04 AM	#2 (permalink)
Summergirl73 Maltese Guru Name: Bridget Dog's Name: Lady Bella (and Katie & Lucky at The Bridge) Join Date: Sep 2011 Location: Virginia Posts: 3,817	Bummer. I would politely send her a note and let her know the situation. Let her know you'd like a refund/exchange. If she gives you any grief, you can always copy a portion of your original note showing the size requested, and a picture of your measuring tape on the garment showing that the measurements were off. I'm sure they'll be happy to fix everything for you . __________________ "A weed is just a plant whose virtues have not yet been discovered."

12-12-2012, 08:05 AM	#3 (permalink)
Lynzodolly Maltese Guru Name: Lyndsy Dog's Name: Albert Join Date: Sep 2012 Location: Scotland Ayr Posts: 726	Erm I think I would have to say I'm sure they weren't cheap and it's 3 pairs I think I'd be sending an email pronto a nice one of course ! X __________________

12-12-2012, 09:07 AM	#6 (permalink)
Leila'sMommy Maltese Guru Name: Pam Dog's Name: Leila Join Date: Oct 2012 Location: West Columbia, SC Posts: 1,104	Like the others said, I would send her a nice note letting her know. I sew a lot and have found patterns are not always true to size. If she used a pattern, this could be what happened and she may appreciate you letting her know so she can alter the pattern from now on for an accurate fit and also fix the problem with your pajamas. Most people want to make their customers happy. Sent from my iPhone using Petguide.com Free App __________________

12-12-2012, 09:16 AM	#7 (permalink)
Orla Maltese Guru Name: Orla Dog's Name: Milo & Amber Join Date: Jul 2009 Location: Ireland Posts: 4,657	Thank you for the advice, everyone! I will send her a message __________________

12-12-2012, 08:07 AM	#4 (permalink)
WeeGrace Maltese Guru Name: Grace Dog's Name: Daisy Join Date: Oct 2012 Location: Ireland Posts: 555	Oh I agree say you understand that it was a mistake considering she was ill that normally you are really happy with the things she makes but that this is just too big and milo won't be able to wear them. Hopefully she will understand so don't worry

12-12-2012, 09:04 AM	#5 (permalink)
jodublin Maltese Guru Join Date: Sep 2006 Posts: 6,226	Orla i would send a email , saying the clothes were sized wrong . I am sure your upset ,hopefully you will get a full refund .

12-12-2012, 09:37 AM	#8 (permalink)
Lynzodolly Maltese Guru Name: Lyndsy Dog's Name: Albert Join Date: Sep 2012 Location: Scotland Ayr Posts: 726	Ps milo is just sooo cute !! X __________________

12-12-2012, 09:38 AM	#9 (permalink)
WeeGrace Maltese Guru Name: Grace Dog's Name: Daisy Join Date: Oct 2012 Location: Ireland Posts: 555	Has she responded yet? Hope she does let us know what she said. I can't imagine her being annoyed

12-12-2012, 09:40 AM	#10 (permalink)
bailey02 Maltese Guru Name: becky Dog's Name: Bailey, Lucky Join Date: May 2009 Location: Houston,tx Posts: 1,000	I order from Etsy all the time. It's one person (lady) who makes the clothes and with great prices. I know that if my order was wrong for any reason she would gladly fix my order. She is the sweetest lady ever. __________________

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