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Old 03-12-2010, 12:41 PM   #11 (permalink)
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I'm seeing Leslie this weekend. I'll try to contact her for you. I'm wondering if messages aren't getting through maybe? She just recently moved and I know it took a very long time to get her internet hooked up.
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Old 03-12-2010, 01:09 PM   #12 (permalink)
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Hi Every One - I haven't been on SM for a while due to my recent move and internet problems. Since the move I have had techinical difficulties which have delayed phone messages and emails getting to me from the Yahoo store causing delays with orders and responses to phone calls. I have been working diligently to get these issues resolved and I apologize for the inconvenence it has caused.

Jules I'll pm you directly to get your issue resolved.

Love Sophi - Just got your PM so I'll get back to you as well.

Anyone else who has had an issue please PM me and I'll send you a coupon code for a discount on your next purchase or get you this discount on orders that haven't been shipped yet - I have spring merchandise coming in soon!
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Old 03-12-2010, 03:33 PM   #13 (permalink)
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Leslie, thank you so much for contacting me. I look forward to getting my Pawpoose!

I'm not sure how much control you have over your website, but I'd put up some sort of message about your problems, and an additional way for people to contact you ... so you don't lose future business.

Again, thank you for contacting me!

HUGz! Jules
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Old 07-21-2010, 06:15 PM   #14 (permalink)
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Hello,
I just joined this forum today because I too have placed an order from Wooflife (6/18/10) and have left countless email and voice messages but have not received the items ordered. The only response back was an email from Leslie on 7/5 saying it would go out the next day and I would get a tracking number etc. but that never happened. I have since left many more messages about the order and haven't heard a word. This is very upsetting I have called the number on the website, Leslie's cell number listed in the email I got July 5th and the "contact us" on her website as well as her email address directly. I have tried multiple times via every means of communication! I don't know what else to do??

Last edited by erinhelm; 07-21-2010 at 07:47 PM.
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Old 07-21-2010, 06:26 PM   #15 (permalink)
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Quote:
Originally Posted by nekkidfish View Post
Leslie, thank you so much for contacting me. I look forward to getting my Pawpoose!

I'm not sure how much control you have over your website, but I'd put up some sort of message about your problems, and an additional way for people to contact you ... so you don't lose future business.

Again, thank you for contacting me!

HUGz! Jules

Hunter just loves his Pawpoose - you are going to love it Julie. It does take some getting used to and it sometimes looks awkward to others but I just love having it as an option when we are going to be in crowded places.
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Old 07-23-2010, 05:38 PM   #16 (permalink)
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hello again... just wondering if anyone knows what's going on or if they might have better luck than I have contacting Leslie...?
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Old 07-23-2010, 05:45 PM   #17 (permalink)
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Quote:
Originally Posted by wooflife View Post
Hi Every One - I haven't been on SM for a while due to my recent move and internet problems. Since the move I have had techinical difficulties which have delayed phone messages and emails getting to me from the Yahoo store causing delays with orders and responses to phone calls. I have been working diligently to get these issues resolved and I apologize for the inconvenence it has caused.

Jules I'll pm you directly to get your issue resolved.

Love Sophi - Just got your PM so I'll get back to you as well.

Anyone else who has had an issue please PM me and I'll send you a coupon code for a discount on your next purchase or get you this discount on orders that haven't been shipped yet - I have spring merchandise coming in soon!
Quote:
Originally Posted by erinhelm View Post
hello again... just wondering if anyone knows what's going on or if they might have better luck than I have contacting Leslie...?

If you read above she had moved and had internet problems. I have ordered from Leslie and never had a problem with my order.
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Old 07-23-2010, 05:51 PM   #18 (permalink)
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Originally Posted by mysugarbears View Post
If you read above she had moved and had internet problems. I have ordered from Leslie and never had a problem with my order.
That post Leslie made was from March. This person is asking about an order made in July...4 months later.

I haven't ordered from her so I do not know what is going on, but I wish I could help. I would keep trying to contact her...
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Old 07-23-2010, 05:53 PM   #19 (permalink)
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did you try PMing her?
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Old 07-23-2010, 10:18 PM   #20 (permalink)
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Thanks guys,
Yeah I did see she moved, but as LJSquishy said, that was several months ago. I did PM her so I guess all I can do is wait and see if she responds...
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