Administration help! - Page 2 - Maltese Dogs Forum : Spoiled Maltese Forums


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Old 09-19-2019, 08:12 PM   #11 (permalink)
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Name: sandi
Dog's Name: Kitzel & Liesl
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Yung, here are 2 more responses:

Lynn Sabo
Lynn Sabo I cannot get on. It will not recognize my password even after I have changed it. This only happens on my iPad. I can get in on my iPhone. User name: Lacie’s Mom.

Marie Zech
Marie Zech Sandi, Walter asked Administration to help. Paula wrote Administration to help. I am having the same issues as Lynn and other members. I can get it on my phone ... but, it is too difficult to use that way. It should be working on both my I-Pad and Mac Pro ... but, it is not working! Administration needs to fix the problem ... some of us have paid for Lifetime Memberships! I feel as though we are being cheated out of our paid memberships. Thanks for trying to help, Sandi. ❤️
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Old 09-24-2019, 02:20 PM   #12 (permalink)
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Name: Denise
Dog's Name: Bella
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Wow! this looks like the same problem I have been having since I joined the group.
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Old 09-24-2019, 03:36 PM   #13 (permalink)
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Administration---can you please give us an up-date on how this is being handled?
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Old 09-25-2019, 12:45 PM   #14 (permalink)
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Seems our emails were failing. Sorry about that.

Assisting those users mentioned to be having trouble getting online

Kevin
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Old 09-25-2019, 01:02 PM   #15 (permalink)
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Name: Denise
Dog's Name: Bella
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I tried to get help in May and never got any, I can only sign in on my iPad. If I log out I get locked out, so I stay logged it.
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Old 09-25-2019, 03:59 PM   #16 (permalink)
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Quote:
Originally Posted by Administrator View Post
Seems our emails were failing. Sorry about that.

Assisting those users mentioned to be having trouble getting online

Kevin
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Old 10-20-2019, 11:36 AM   #17 (permalink)
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UPDATE:

I got word from Marie (Snowball's mom) yesterday on FB that Admin. has not helped her at all. Please, can you try again? Thanks in advance.
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Old 10-21-2019, 10:18 AM   #18 (permalink)
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Name: Reva
Dog's Name: Cassie BN,RI, RN, CGCA Bogie forever in my heart 7-20-04 to 7-3-19
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Location: West Coast of Florida
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Way too many problems and no answers. It's sad. This used to be such a great website. It seems very few of us are able to use it now.
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Old 10-21-2019, 08:22 PM   #19 (permalink)
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Dog's Name: Sweetness and Tessa
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Location: Chicago - Western Suburbs
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People who are having issues need to make sure that:
1. They still have access to the email they originally used with the site
2. They are checking that email
3. They are checking junk mail and spam mail to make sure that Spoiled Maltese email is recognized as trusted.

If email from the Administrator is going to your spam email, there’s nothing they can do to help. It seems to be a handful of longer term users who are having issues.

If you are having problems and are in the site, don’t log out but send a PM to Admin and also Administrator. They are the ones who can help you and PM won’t get stuck in your spam filter.
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Old 10-22-2019, 12:01 PM   #20 (permalink)
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Dog's Name: Joy
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Location: Toronto, Canada
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Quote:
Originally Posted by edelweiss View Post
UPDATE:

I got word from Marie (Snowball's mom) yesterday on FB that Admin. has not helped her at all. Please, can you try again? Thanks in advance.
We have a few user names that go by similar SN's if you could PM us and help us sort out which account is correct we may be able to assist Marie.

We can help recover accounts for anyone, but without some way to identify their account (Screen name or registered email) we can't make any changes to the account. Our "Contact Us" portion is a good place to enter the queue to recover the accounts, but it is also not the fastest queue so there may be a wait with that.

We can only help as much as the information we are given and are trying to help you make this a smooth browsing experience.

-Gerrit
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